Shipping Policy

Effective Date: 2 April 2026

This Shipping Policy explains how PlazaNow.com processes and ships orders, including estimated delivery times, shipping charges, and other important information relating to delivery.

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1. Order Processing

 

We aim to process orders within a reasonable time after payment has been successfully received. Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

Orders are not usually processed, shipped, or delivered on weekends or public holidays unless otherwise stated.

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2. Shipping Locations

 

We may ship to selected locations within Australia and, where stated, to international destinations. Shipping availability may vary depending on the item, destination, and carrier restrictions.

If we are unable to ship to your location after an order is placed, we will contact you to discuss available options.

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3. Shipping Costs

 

Shipping costs, where applicable, will be displayed at checkout or otherwise advised before you complete your purchase.

Any customs duties, taxes, import charges, or similar fees for international orders are generally the responsibility of the customer unless expressly stated otherwise.

Queensland Government consumer guidance notes that overseas online purchases can involve import duties or taxes and that Australian consumer protections may be harder to enforce when buying from overseas businesses.

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4. Delivery Timeframes

 

Estimated delivery timeframes are provided as a guide only and are not guaranteed unless expressly stated.

Delivery times may be affected by:

• carrier delays

• weather events

• peak shopping periods

• public holidays

• remote delivery locations

• customs processing for international orders

• events outside our reasonable control

Under ACCC guidance, if goods or services are not provided within the agreed timeframe, or within a reasonable time where no timeframe was agreed, consumers may have rights to a remedy depending on the circumstances.

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5. Tracking

 

Where tracking is available, tracking details may be provided once your order has been dispatched. Availability of tracking depends on the shipping method and carrier used.

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6. Incorrect Shipping Information

 

Customers are responsible for providing accurate and complete shipping details at the time of purchase.

We are not responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete address information supplied by the customer.

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7. Lost, Delayed, or Damaged Deliveries

 

If your order is delayed, lost in transit, or arrives damaged, please contact us as soon as reasonably possible.

We may investigate the issue with the relevant carrier and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable law and the circumstances of the order. Consumer rights may apply if paid goods are not received or arrive with a problem.

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8. Partial Shipments

 

Where an order contains multiple items, we may ship items separately if necessary. In such cases, you may receive separate deliveries.

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9. Delivery Acceptance

 

Risk in goods may pass to you upon delivery to the nominated address, to the extent permitted by law. It is your responsibility to ensure that deliveries can be safely received at the address provided.

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10. Contact Us

 

If you have any questions or wish to exercise your rights, contact us:

Email: plazanow@gmail.com
Business Name: PlazaNow.com
Address: 1 Amity Ave, Maroochydore Qld 4558