Refund Policy

Refund Policy for PlazaNow.com
Effective Date: 2 April 2026

At PlazaNow.com, we want you to be satisfied with your purchase. This Refund Policy explains your rights and the circumstances in which refunds, replacements, repairs, or other remedies may be available.

1. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law. If a product or service purchased from us fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation, or other remedy depending on the nature of the issue.

2. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, defective, or not as ordered, please contact us as soon as reasonably possible after receiving your order.

Where appropriate, we may request:

your order details
a description of the issue
clear photographs of the item and packaging
any other information reasonably required to assess the claim

If the issue is confirmed, we may offer a repair, replacement, refund, or other suitable remedy in accordance with your rights under applicable law.

3. Change of Mind

We do not guarantee refunds or exchanges for change-of-mind purchases, including where you:

change your mind
ordered the wrong item
no longer want the item
found the item elsewhere

However, we may choose to offer a discretionary exchange, store credit, or other solution in individual cases. Any such offer is at our sole discretion and does not affect your rights under Australian Consumer Law. Businesses are generally not required to provide a remedy for change of mind unless their own policy says otherwise.

4. Items Not Eligible for Return

o the extent permitted by law, some items may not be eligible for return or refund in certain circumstances, including:

items that have been used, damaged, or altered after delivery
digital products or downloadable content once accessed or downloaded
services that have already been fully supplied
personalised, custom-made, or special-order items, except where required by law
items excluded for hygiene or safety reasons, where applicable and lawful

5. Return Process

If you believe you are entitled to a return, refund, or replacement, please contact us first before sending any item back.

Where a return is approved, we will provide instructions for returning the item. Returned items should, where possible, be sent back in their original packaging together with proof of purchase.

6. Return Shipping Costs

If the item is faulty, damaged, incorrect, or otherwise not compliant with your consumer rights, we may reimburse reasonable return shipping costs or provide an alternative return method, depending on the circumstances. ACCC guidance notes that consumers may be able to recover reasonable delivery or return costs where a product has a problem covered by consumer law.

If the return is accepted on a discretionary basis for reasons not required by law, return shipping costs are generally the responsibility of the customer unless we state otherwise.

7. Processing Refunds

Where a refund is approved, it will usually be processed to the original payment method used for the purchase, unless otherwise agreed.

Processing times may vary depending on the payment provider or financial institution.

8. Delays, Non-Delivery, and Services Not Supplied

If goods or services paid for are not supplied within an agreed time, or within a reasonable time where no time was agreed, you may have rights to a remedy depending on the circumstances. ACCC guidance states that consumers may have remedies when paid products or services are not provided, though delays caused by events outside a business’s control may require giving the business a reasonable opportunity to resolve the issue.

9. Contact Us

If you have any questions or wish to exercise your rights, contact us:

Email: plazanow@gmail.com
Business Name: PlazaNow.com
Address: 1 Amity Ave, Maroochydore Qld 4558